Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a refund or exchange. This however excludes sale items, sale items are non returnable and non refundable. If the item was bought in store you will require a till receipt and then if approved you will receive a credit note or an exchange product to the value of the item. We do not refund postage. It is your responsibility to ensure that the return item(s) arrives wit us within the timeframe stated.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll need your till receipt as proof of in store purchase. 

To start a return, you can contact us at pureonline0@gmail.com. Please note that returns will need to be sent to the following address: [Pure Boutique, Canal Street, Letterkenny. County Donegal F92 PN40] 


You can always contact us for any return question at pureonline0@gmail.com

phone us in store on 074 9123397 or WhatsApp message us on 083 4212793.

 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and rectify it for you in a timely manner.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Due to hygiene reasons we do not accept returns of jewellery or hair pieces.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at the by e-mail, phone or WhatsApp